In fact, many digital leaders not only survived, they thrived-taking advantage of opportunities with new business models fueled by technology and capturing market share with innovative ways of working. They pivoted their strategy and accelerated their transformation. The lifeline has been and will continue to be technology.įrom deploying a completely remote workforce to engaging customers via contactless delivery, digital leaders better absorbed the initial shocks of the pandemic. No person, company or institution is immune-organizations of all shapes and sizes were dealt serious blows to their business, employees and stakeholders. The COVID-19 pandemic has impacted every facet of society.
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